
Before you specify
Frequently Asked Questions
Does the X20 shred 20 sheets?
HSM rates it at 18 sheets of 80 g/m2 paper on the datasheet for article 1051123. That is the figure in our table. Sheet ratings quoted against lighter 70 g/m2 paper come out higher, which is where a model name like X20 comes from. US 20 lb bond is roughly 75 g/m2, between the two, so 18 is a safe planning figure and you may occasionally do better.
How does it compare with the X17?
Same cabinet, same castors, same 9.06 inch throat, same 6.9 gallon and 325-sheet bin, same P-4 security class. The X17 has a 320 W motor and takes 15 sheets; the X20 has a 395 W motor and takes 18. The X20 also weighs about a pound more. You are buying throughput only.
Can it shred continuously through a big clear-out?
HSM publishes no continuous-duty rating for the shredstar range, so we will not claim one. The machine has an overheat indicator; if it lights, stop feeding and leave it powered until it resets. For clearing archive boxes, either budget a lot of time and pauses or use a machine from HSM's SECURIO line, which is specified for heavier duty.
What bags fit the 6.9 gallon bin?
The container is a rigid pull-out bin and HSM does not list bags in the scope of delivery, so the machine is designed to work without them. If you prefer to bag it for cleaner emptying, any liner sized for a 6.9 gallon (26 litre) container works; there is no proprietary fitting to match.
Is this shredder NSA approved?
No. NSA/CSS Specification 02-01 requires a maximum particle size of 1 x 5 mm and listing of the specific model on the NSA Evaluated Products List. The X20 cuts 4 x 37 mm and is not listed. It is a DIN 66399 P-4 commercial office shredder, which is a different and much lower standard. Do not cite it as NSA approved in a procurement document.
Will it take glossy or coated paper?
Yes, though coated stock is harder on a cutting head than plain copy paper and tends to leave residue. Reduce the stack size when shredding glossy brochures and lubricate the cutting head periodically. HSM does not publish a lubrication interval for the shredstar line, so follow the manual supplied with the machine.